Last updated: May 2026
At 21 Grand Casino, we are committed to protecting your privacy and handling your personal data with the highest level of transparency and security. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or use our services.
1. Introduction
This Privacy Policy applies to 21 Grand Casino online and all related services. By using our website, registering an account, or playing games, you consent to the practices described in this policy.
We fully comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws in Germany and the European Union.
2. Information We Collect
We may collect the following types of information:
- Personal Identification Data: Name, date of birth, email address, phone number, and residential address.
- Identification Documents: Copies of ID, passport, or utility bills (for verification purposes).
- Payment Information: Banking details and transaction history.
- Technical Data: IP address, browser type, device information, and usage data.
- Gaming Data: Game history, bets placed, and winnings.
3. How We Use Your Information
We use your personal data for the following purposes:
- To create and manage your player account
- To process deposits and withdrawals
- To provide customer support
- To offer and manage 21 Grand Casino bonus promotions and rewards
- To comply with legal and regulatory obligations (including anti-money laundering rules)
- To improve our services and user experience
- To send important account notifications and promotional offers (you can opt-out anytime)
4. Sharing of Your Information
We may share your data with:
- Licensed payment service providers
- Regulatory authorities when required by law
- Trusted third-party service providers (e.g., game providers, hosting, analytics) under strict confidentiality agreements
We never sell your personal data to third parties for marketing purposes.
5. Cookies and Tracking Technologies
21 Grand Casino uses cookies and similar technologies to enhance your experience, analyze traffic, and personalize content. You can manage your cookie preferences through your browser settings.
6. Data Security
We implement advanced security measures including SSL encryption, firewalls, and secure servers to protect your personal and financial information. Access to your data is strictly limited to authorized personnel.
7. Your Rights (GDPR)
As a German/EU resident, you have the following rights:
- Right to access your personal data
- Right to rectification
- Right to erasure (“right to be forgotten”)
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent
To exercise any of these rights, please contact our support team.
8. Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law.
9. International Data Transfers
Any transfers of data outside the EU are protected by appropriate safeguards and standard contractual clauses.
10. Children’s Privacy
21 Grand Casino does not knowingly collect data from individuals under 18 years of age. If we discover such data has been collected, we will delete it immediately.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with the new “Last updated” date.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us via:
- Live Chat (available 24/7)
- Email: support@21grandcasino.com